| |
Title
|
Description
|
Size
|
|
A02 |
Service User Interview Format
|
Questions for use in structured interviews
with users of services being audited
|
91K
|
|
A03 |
Service User Questionnaire
|
Questionnaire for completion by users
of services being audited
|
145K
|
|
A04 |
Line Manager Questions
|
Prompts for questions during semi-structured
interviews with line managers of services being audited
|
59K
|
|
A05 |
Staff Questions
|
Prompts for questions during semi-structured
interviews with staff of services being audited
|
59K
|
|
H05
|
Sources Of Evidence
|
Explanation of different sources
of evidence available to auditors and their relative strengths
and weaknesses
|
78K
|
|
H06
|
Practical Auditing Skills
|
Examination of common auditing problems
and how to avoid them
|
54K
|
|
H07
|
Auditor Checklist
|
List of key things for auditors to
look out for when visiting a service
|
63K
|
|
H08
|
Dos And Donts
|
The Dos and Don'ts of auditing
|
58K
|
|
H09
|
Expectations Of Auditors
|
Expectations regarding auditor conduct & professionalism
|
80K
|
|
H10
|
Confidentiality Protocol
|
Confidentiality protocol to be followed
by auditors and other members of an audit partnership
|
63K
|
|
H11
|
Expectations Of Providers
|
Explanation of the responsibilities
of audited teams before, during and after their an audit
|
70K
|
|
H12
|
Effective Listening
|
Guidance on effective listening skills
|
65K
|
|
H13
|
Interviewing Skills
|
Notes about different approaches
to the conduct of interviews and the importance of body language
|
80K
|
|
H14
|
Process Map Detail
|
Diagrammatic representation of audit
process in detail
|
74K
|
|
H15
|
Audit Report Template
|
Detailed guidance and template for
writing audit reports in a standard format
|
98K
|
|
H16
|
Completed Self Assessment
|
Example of how auditors record evidence
discovered against relevant NHF Framework sections when on visit
|
130K
|
|
| |
Adapted NHF Framework
|
|
120K
|
|
| |
Anonymised Audit Report
|
|
179K
|
|
| |
Download all documents
(Zip file)
|
597K
|
|
