| |
Title |
Description |
Size |
|
A01
|
Auditor Person Specification
|
Lists necessary skills, knowledge
and experience of would-be auditors
|
75K
|
|
H01 |
Training Programme Objectives |
Sets out objectives of the two day training programme for auditors |
61K |
|
H02 |
Process Map Overview
|
Diagrammatic overview of audit process
|
62K
|
|
H03 |
Service User Leaflet
|
Information leaflet explaining to service users
what service audits are and their role in them
|
131K
|
|
H04 |
Glossary
|
Glossary of terms used in quality
auditing
|
71K
|
|
H05 |
Sources Of Evidence
|
Explanation of different sources
of evidence available to auditors and their relative strengths
and weaknesses
|
78K
|
|
H06 |
Practical Auditing Skills
|
Examination of common auditing problems
and how to avoid them
|
54K
|
|
H07 |
Auditor Checklist
|
List of key things for auditors to
look out for when visiting a service
|
63K
|
|
H08 |
Dos And Donts
|
The Dos and Don'ts of auditing
|
58K
|
|
H09 |
Expectations Of Auditors
|
Expectations regarding auditor conduct & professionalism
|
80K
|
|
H10 |
Confidentiality Protocol
|
Confidentiality protocol to be followed
by auditors and other members of an audit partnership
|
63K
|
|
H11 |
Expectations Of Providers
|
Explanation of the responsibilities
of audited teams before, during and after their an audit
|
70K
|
|
H12 |
Effective Listening
|
Guidance on effective listening skills
|
65K
|
|
H13 |
Interviewing Skills
|
Notes about different approaches
to the conduct of interviews and the importance of body language
|
80K
|
|
H14 |
Process Map Detail
|
Diagrammatic representation of audit
process in detail
|
74K
|
|
H15 |
Audit Report Template
|
Detailed guidance and template for
writing audit reports in a standard format
|
98K
|
|
H16 |
Completed Self Assessment
|
Example of how auditors record evidence
discovered against relevant NHF Framework sections when on visit
|
130K
|
|
| |
Download all documents
(Zip file) |
667K |
|
